FAQS

Hi,

Please use 'group control' and 'automation' intead. Or use room of Alexa/GoogleHome.

DayBetter app will support 'room' at a later time.

Thank you.

Hi,

WiFi & Bluetooth connection, which means DayBetter app will automatically switch between Bluetooth and WiFi, to connect the device. 

(1) Bluetooth is local connection, with quick response. That's why DayBetter app prefer to use it.

(2) DayBetter app use Bluetooth to connect device within Bluetooth distance. And use WiFi when out of Bluetooth distance.

(3) Alexa/GoogleHome always use WiFi, never Bluetooth.

(4) Please turn on Bluetooth on phone settings, let DayBetter app select the better connection.

Hi,  if the device has connected to WiFi successfully, but can not control, you can delete the device from app, reset the device and connect it to WiFi again. The problem should be solved. 

If still can not control, please contact support. Thank you.

Dear user. If the Wi-Fi SSID is hidden, the device is not be able to search and connect it. Please unhide the Wi-Fi SSID. 

Thank you for your understanding and support.

Hi, the app gets this feedback from the device. 

Possible reasons:

1. Device is too far from router or blocked by obstacle.

- Make device close to router and remove obstacles.

2. Router cannot support too many devices.

- Power off other WiFi devices and try again.

- If the router is too old, consider a new model, for more smart WiFi devices. 

3. Mac address filtered.

- Disable MAC address filter on router panel.

Hi, the app gets this feedback from the device. 

Possible reasons:

1. Device is too far from router or blocked by obstacle.

- Make device close to router and remove obstacles.

2. Router cannot support too many devices.

- Power off other WiFi devices and try again.

- If the router is too old, consider a new model, for more smart WiFi devices. 

3. Mac address filtered.

- Disable MAC address filter on router panel.Hi,

Please delete the device in DayBetter app, reset the device, then add it again and connect to another WiFi hotspot. 

Hi, please check:

(1) Get device closer to router. Relocate bulb or router. Best distance is within 30ft. 

(2) Solid walls and metal obstacles reduce signal signifcantly. Try to avoid that.

(3) Wireless signal strength is directional, you can try different direction of device. 

(4) Delete this device from DayBetter app, reset it, and then re-add to app and connect to WiFi again. This should solve most problems.

(5) Check the wireless router capacity, old models support only few WiFi devices, which lead to devices competing for channels and unstable.

If still bad connection, contact our assistant or seller support. We appreciate your patience.

YES.

You can set up a 2.4GHz hotspot in your phone. ('AP band' choose 2.4GHz, not 5GHz)

Then reset device and connect it to the hotspot.

Note that usually a phone's hotspot has weaker signal than a router.

It means you have to put phone closer to the device.

Hi,

I'm afraid Yes. You can reset all devices first, then add them all at once on DayBetter app.  Just wait minutes and they will show on DayBetter app. Update app version to latest, which may help speed up the process.

Hi,

I'm afraid Yes. You can reset all devices first, then add them all at once on DayBetter app.  Just wait minutes and they will show on DayBetter app. Update app version to latest, which may help speed up the process.App gets this feedback from the device. 

Possible reasons:

1. The WiFi is 5GHz, which is not supported by device.

- Please use a 2.4GHz WiFi to connect the device.

2. The hotspot name is not precise. 

- Please select a WiFi instead of typing it.

- Connect the phone to a 2.4GHz WiFi ,then return to DayBetter app to auofill WiFi name.

3. Device can not find the WiFi because too far from router or blocked by obstructions.

- Please select a recommended hotspot.

- Move device closer to router and remove obstructions.

Dear user. If your router supports both the 2.4GHz and 5GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:

1. Go to the Wireless page of the router.(The entry address is usually provided on the label attached to the back of the router).

2. Go to the 2.4 GHz setting page, and set the Wi-Fi name (SSID) to XxX-2.4G, where xxx indicates the Wi-Fi name. Save setting.

3. Go to the 5 GHz setting page, and set the Wi-Fi name (SSID) to XXX-5G, where xxx indicates the Wi-Fi name. Save setting.

When the preceding settings are complete, the new Wi-Fi names will Appear on the Wi-Fi settings page of your mobile phone.

Note:After the Wi-Fi names are changed, you need to reconnect the devices that use this wireless router. The password remains the same if it has not been changed. 

Please refer to router brands' official help page for more information.

Hi,

DayBetter WiFi devices only support 2.4GHz hotspot. It can not connet to a 5GHz hotspot.

The WiFi device is designed to work with a 2.4GHz/5GHz combo hotspot. But due to the vast number of models and firmware versions of routers, it may fail occasionally.

We recommend you separate a 2.4GHz hotspot and a 5GHz hotspot in the router. Connect DayBetter WiFi device to the 2.4GHz hotspot.

Connect your phone to the 2.4GHz hotspot and the 5GHz hotspot. The smart phone shoule be able to switch automatically between the two hotspots.

Hi, 

Yes, the WiFi device will reconnect once it is powered on. Given it has been connected to network before and not reset.

Typically it needs at most one minute to reconnect. Wait a minute after power on. 

Please check if it has been reset, because power on and off times may reset it. 

Actually, the WiFi device is always trying to connect online after it is connected on DayBetter app. It may lose connection, but it keeps trying to reconnect.

Hi, the app gets this feedback from the device. 

Timeout may happen when device trys connecting to IOT cloud.

Possible reasons:

1. Device too far from router or blocked by obstacle between router.

- Make device close to router and remove obstacles.

2. Device or controller has a bad direction to router.

- Change the direction of device or controller to a favorable direction. 

For example a WiFi bulb's favorable direction is pointing to router. Especially when it locates in a metal bucket. 

3. Please improve above situations, reset the device, and try again.

If still not solved, please contact assistant. We appreciate your patience.

Hi, the app gets this feedback from the device. 

Possible reasons:

1. Typed a wrong character.

- Please re-enter password and check each character.

- Use 'autofill' on iphone.

- Settings → WLAN→ xxx info (ⓘ)→ Copy password. Then paste in DayBetter app.

2. App/device saved an expired password.

- Please update the password on App. And reset device.

3. Similar hotspot with different password. 

- Please check the hotspot name is correct.

4. Keyboard/IME problem.

- Use correct keyboard/input method editor.

5. Device and router communication error.

- Reset the device, then try again.

If still not solved, please contact assistant. We appreciate your patience.

The WiFi device has two MAC addresses:

One is WLAN MAC address.

The other is bluetooth MAC address.

Bluetooth-only device has one MAC address.

The two MAC addresses of same device differ only at last byte. 

For example: C0:50:51:EA:56:30 vs  C0:50:51:EA:56:32